FAQ
399 bad FAQ — Bonus, Deposits and Account
Whether you are new to 399 bad or an existing player, questions about support, bonuses, deposits or your account can come up at any time. On this page we have provided detailed answers to the most frequently asked questions — covering everything from contact and support to the welcome bonus, bKash and Nagad deposits, and account troubleshooting. Clear answers, straight to the point. For players aged 21 and above.
Table of Contents
Contact and Support
To resolve your issue faster with the support team, have a few details ready in advance: your registered username or mobile number, the approximate time the problem occurred, any transaction ID if available, and a brief description of the issue. Providing these details helps the 399 bad support team verify your case and assist you more quickly.
Yes, the 399 bad support team is active 7 days a week, 24 hours a day — whether it is late at night or the middle of a BPL match, help is always available. The service does not close on holidays. If a deposit gets stuck or you have a login problem, send a message on live chat at any time and you will get an immediate response.
Absolutely. The 399 bad support team can assist in both Bengali and English. Full support in Bengali is provided with Bangladeshi players in mind, so you can explain any issue in your own language. You do not need to know technical terms — writing in plain Bengali is perfectly fine.
399 bad offers two support channels. The first is live chat directly on the site — this is the most effective option for an immediate response. The second is email — you can write by email for more detailed or document-related matters. Both channels accept Bengali and English.
399 bad live chat generally responds quickly. In most cases a support representative connects within a few minutes. During very busy periods the wait may be slightly longer, but if you keep the chat window open you will receive a response as soon as it is your turn. For urgent matters, live chat is the fastest option.
When you send a complaint by email, the 399 bad support team replies as quickly as possible. Including your username, a description of the issue, and any relevant screenshots or transaction IDs in the email speeds up the resolution. Email is especially useful for complex account or payment matters because a written record is kept.
Welcome Bonus
As a new member, go to the 399 bad Login page, create an account and make your first deposit. A minimum deposit of ৳300 activates the bonus. A 100% bonus is added on the deposited amount, up to a maximum of ৳10,000. Example: depositing ৳1,000 gives a bonus of ৳1,000, making the balance ৳2,000.
The wagering requirement for the 399 bad welcome bonus is 10 times the bonus amount. That means you must place bets totalling 10 times the bonus before you can withdraw it. Example: a deposit of ৳1,000 gives a bonus of ৳1,000, so the wagering requirement is ৳1,000 × 10 = ৳10,000. Regardless of wins or losses, once the total amount wagered reaches ৳10,000 the bonus condition is met.
No. The 399 bad welcome bonus is available only once per player, as it is a first-deposit bonus. Opening multiple accounts using the same mobile number, device or payment method is prohibited and carries the risk of account cancellation. Each player is required to hold only one account.
If you want to cancel a bonus after claiming it, contact the 399 bad support team via live chat or email. They will verify your account and complete the bonus cancellation process. Keep in mind that if the bonus is cancelled, any winnings earned from the bonus are also cancelled. It is important to read the terms and conditions carefully.
399 bad bonuses have a specific validity period, and if the wagering requirement is not met within that time the bonus and any associated winnings may be cancelled. For the latest information on the validity period, check the bonus terms on the site directly or ask support, as the time limit may change.
The maximum bonus under the 100% offer at 399 bad is ৳10,000. So if you deposit ৳20,200, the bonus will be ৳10,000 at most (not 100% of the full deposit), the total balance will be ৳30,200, and the wagering requirement will be ৳10,000 × 10 = ৳1,00,000. The bonus is always 100% but is capped at ৳10,000.
Deposits
399 bad supports deposits through four mobile banking methods: bKash, Nagad, Rocket and Upay. All four are widely used in Bangladesh and allow fast, secure deposits from any smartphone. Rocket is primarily Dutch-Bangla Bank's mobile wallet. Withdrawals can also be made through the same methods.
The minimum deposit at 399 bad is ৳300, and this applies equally to all methods (bKash, Nagad, Rocket, Upay). You can start playing slots or live casino with as little as ৳300. A first deposit also earns the welcome bonus, which doubles your balance.
Log in to your account, go to the deposit page and select bKash as your payment method. Send the required amount to the 399 bad bKash number shown on screen, then enter the transaction ID in the form and confirm. The balance is usually updated within a few minutes. If you have any problem, let us know on live chat.
Yes, the process is almost identical. Select Nagad from the deposit page, send money to the number shown, then enter the transaction ID you receive in the form to confirm the deposit. Nagad deposits at 399 bad are also processed quickly. You can use either the Nagad app or USSD (*167#).
First wait a few minutes, as there can occasionally be a short delay. If the balance still has not appeared after more than 15 minutes, contact 399 bad live chat with the bKash / Nagad transaction ID and payment receipt. The support team will verify the transaction and resolve the issue quickly.
Withdrawals at 399 bad are generally processed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad, Rocket and Upay. Having account verification completed makes withdrawals smoother.
Member Account
To become a member at 399 bad, go to the 399 bad Login page and fill in the registration form. An account can be created with a mobile number, username and password. During registration, make sure you are at least 21 years old — this is a mandatory requirement. Only one account may be opened per phone number.
On the login page, click the "Forgot password?" option and enter your registered mobile number. You can set a new password through OTP verification. If you have trouble with this process, contact 399 bad live chat with your username and mobile number and the support team will help. The account will be recovered after identity verification.
There are a few common reasons for login problems: an incorrect password or username, Caps Lock being on, or the account being temporarily locked after several failed attempts. Try clearing your browser cache and attempting again. If the issue persists, contact 399 bad support — the login problem will be fixed after identity verification.
No. Under 399 bad rules, each player may operate only one account. If multiple accounts belonging to the same person are detected, all accounts may be cancelled and balances forfeited. Opening multiple accounts in order to claim bonus benefits repeatedly is strictly prohibited. Read more on the responsible gaming page.
To change certain key details (name, mobile number), you will need to contact support directly, as changing this information without identity verification is not safe. Your password, however, can be changed on your own from account settings. For any information change, let us know on 399 bad live chat.
There is no separate sign-up required for the 399 bad VIP program — you advance through tiers automatically by playing regularly. There are four tiers: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.8%) and Platinum (1.0%). Example: a Gold member with ৳20,000 net losses in a week will receive ৳160 cashback.
Have more questions? Talk to us directly
If the answers above have not resolved your issue, do not worry. The 399 bad support team is ready to help in Bengali and English 7 days a week, 24 hours a day. Contact us via live chat or email.
24/7 Live Chat
Email Support
Bengali and English