Privacy Policy

1 Introduction and Scope

399 bad is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how 399 bad collects, processes, stores, and discloses your personal information. This policy operates together with our Terms and Conditions and forms a complete legal framework.

We take your privacy seriously. Your information is used only to provide and improve our services. Your information is never sold to any third party.

Persons under 21 years of age are not eligible to use this platform. Information collected to verify a user's age is also stored and protected under this policy.

2 What Information We Collect

2.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name (Bengali or English)
• Mobile number (linked to bKash, Nagad, Rocket, or Upay)
• Email address
• Date of birth (for 21+ age verification)
• Username and encrypted password

2.2 Transaction and Financial Information

During deposits and withdrawals, we store your mobile banking number and transaction reference number. We never store your mobile banking PIN or full account credentials.

2.3 Usage and Technical Information

The following technical information is collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Session duration and page navigation logs
• Cookie and local storage data (detailed below)

2.4 Support Communication Information

When you contact support via live chat or email, the content of your messages and related account information are recorded. This is necessary to maintain service quality.

3 Purpose of Data Collection

399 bad processes your information for the following specific purposes:

• Account management: Handling login, password recovery, and account security.
• Identity verification: Confirming age and identity, and preventing multiple accounts.
• Financial transactions: Processing deposits and withdrawals, and maintaining transaction history.
• Fraud prevention: Detecting suspicious activity and maintaining platform security.
• Service improvement: Analysing user experience to improve the platform.
• Communication: Sending important account notifications and support messages.
• Responsible gaming: Monitoring unusual betting behaviour in accordance with our Responsible Gaming policy.

4 Data Storage and Security

4.1 Technical Security Measures

399 bad uses industry-standard security technology to protect your information. All data is transmitted via SSL encryption. Passwords are stored in hashed form — never in plain readable text.

Our server infrastructure undergoes regular security testing. Firewalls, access controls, and intrusion detection systems are kept active at all times.

4.2 Retention Period

Information for active accounts is retained until the account is closed. After account closure, financial transaction records are retained for the period required by applicable law.

4.3 Response to a Data Breach

In the event of a security breach, 399 bad will notify affected users as quickly as possible and take the necessary steps to minimise harm.

5 Sharing Information with Third Parties

399 bad does not sell your personal information or share it with third parties for advertising purposes. Information may be shared in the following limited circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective mobile financial service providers.
• Technology service providers: Information may be shared on a contractual basis with trusted technology partners for the purpose of operating the platform. These partners may use the information only to provide the specified services.
• Legal obligations: Situations where we are legally required to provide information pursuant to a court order or a lawful request from a government authority.
• Fraud prevention: Information necessary for investigating multiple accounts or fraudulent activity.

6 Cookies and Tracking Technologies

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 399 bad uses cookies for the following reasons:

• Essential cookies: Keeping login sessions active, remembering language preferences, and verifying security tokens.
• Functional cookies: Saving your preferred game categories and interface settings.
• Analytics cookies: Collecting anonymous statistics to understand which pages are used most.

6.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.

7 Your Rights

As a user of the 399 bad platform, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: The right to request correction of any inaccurate information in your profile.
• Right to deletion: After closing your account, the right to request deletion of your information, subject to meeting legal requirements.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to complain: The right to contact the support team if you are dissatisfied with how your information is handled.

To exercise these rights, contact us via 24/7 live chat or by email at [email protected].

8 Protection of Children and Minors

399 bad strictly prohibits registration and use of services by persons under 21 years of age. We do not knowingly collect any personal information from minors.

If we confirm that an account was created by someone under 21, that account will be closed immediately and the associated information will be deleted.

9 International Data Transfers

To provide our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the standard of data protection is equivalent to or higher than the standard set out in this privacy policy.

All international data transfers are carried out through encrypted connections, and the receiving party is bound by contractual data protection terms.

10 External Links and Third-Party Services

Some games and services on the 399 bad platform are operated by third-party providers (such as game developers or payment gateways). These third parties may have their own privacy policies. You are advised to read their policies before using their services.

399 bad is not responsible for the data handling practices of third-party services, but we work only with trusted partners.

11 Policy Changes and Updates

399 bad reserves the right to update this privacy policy as needed. If significant changes are made, we will post a notice on the platform or inform you via your registered email.

Continuing to use the platform after an update means you accept the new policy. If you do not agree with a policy change, you may request to close your account.

12 Contact and Complaints

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.

Email: [email protected]
Live chat: Use the chat window directly from any page on the platform

To learn more about using our services and your rights, visit the FAQ page, which contains detailed answers to common questions.